Organise and monitor pest management operations Evidence Guide

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Evidence Guide: CPPPMT3019A - Organise and monitor pest management operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPPMT3019A - Organise and monitor pest management operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work requirements.

Work orders are reviewed to identify requirements, including site characteristics and specific requests, according to company requirements.
Client needs and expectations are identified accurately according to work order and company requirements.
Hazards are identified and risks controlled at the work site. according to company, legislative, environmental and occupational health and safety (OHS)requirements.

Work orders are reviewed to identify requirements, including site characteristics and specific requests, according to company requirements.

Completed
Date:

Teacher:

Evidence:

Client needs and expectations are identified accurately according to work order and company requirements.

Completed
Date:

Teacher:

Evidence:

Hazards are identified and risks controlled at the work site. according to company, legislative, environmental and occupational health and safety (OHS)requirements.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	This unit of competency could be assessed by observing practical demonstration of a service that involves the allocation of labour and materials under normal industry operating conditions, or if this is not practicable, in a simulated work environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to: allocate work and staff clearly communicate work requirements comply with company, legislative or regulatory requirements identify work requirements and hazards and risks associated with pest management provide: equipment and material supplies suitable training, development and assessment opportunities.
Context of and specific resources for assessment	Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements. Resource implications for assessment include access to: suitable work site or venue suitable equipment and pesticides PPE equipment operating manuals and MSDS plain English version of relevant statutes and procedures work order instructions, work plans and schedules, and policy documents relevant databases and information assessment instruments, including personal planner and assessment record book.
Method of assessment	Assessment methods must: satisfy the endorsed Assessment Guidelines of the Property Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment	Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. This unit could be assessed on its own or in combination with other units relevant to the job function, for example: CPPPMT3007A Implement pest management plans CPPPMT3029A Plan and schedule pest management operations.

Required Skills and Knowledge

Required skills

language, literacy and numeracy skills for:

communicating clearly and concisely verbally and in writing

performing mathematical calculations required to:

allocate work orders evenly among staff

estimate time to complete work orders

reading and comprehending work orders

documenting allocation of work orders

requesting advice or further information

seeking and receiving feedback

sourcing, organising and recording information

teamwork skills to lead a small team

problem-solving skills to manage contingencies

planning and organising work, including:

monitoring work orders and outcomes

prioritising work

scheduling efficiently

time management

interpersonal skills to:

negotiate required professional development

relate to people from diverse backgrounds

self-management skills to work alone and in a team

customer service skills to:

establish rapport with clients

gain clients’ trust

perceive and respond to clients’ attitudes to pest problems

Required knowledge

legislation, regulations, codes of practice and industry advisory standards that apply to organising and monitoring pest management operations, including OHS legislation

company management structure and procedures, including:

emergency response procedures

injury, dangerous occurrence and incident reporting requirements

OHS procedures

performance reviews

reporting procedures

mathematical methods for budgeting and estimating workloads

product knowledge, including manufacturer specifications for products being used

safe pesticide application techniques

work order specifications

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work orders may include information regarding:	access to work site, including: timing of access access and egress points budget allocations completion times or dates dress and presentation requirements job requirements and tasks legislative and local government requirements OHS requirements and emergency response procedures requirements for working in isolated and remote locations resource requirements – equipment and materials specific client requirements, such as: noise control relationships with other customer activities sensitivity of occupants to pests and pest management use of signage and barriers work schedules work site contact persons.
Company requirements may include:	access and equity policy, principles and practice business and performance plans client communication procedures client confidentiality procedures client service standards company goals, objectives, plans, systems and processes company issued identification badge or card or pass company policies and procedures defined resource parameters dress and presentation requirements duty of care, code of conduct and code of ethics emergency response and evacuation procedures employer and employee rights and responsibilities establishing operator identity with client internal communication channels and reporting procedures maintenance procedures for equipment and PPE OHS procedures personnel practices and guidelines policies and procedures relating to own role, responsibility and delegation quality and continuous improvement processes and standards records and information systems and processes training (induction and refresher) materials work site access security clearance procedures.
Clients may include:	bodies corporate building supervisors companies or organisations environmental health officers executive housekeepers maintenance managers owners persons in control of work processes property agents or managers tenants.
Hazards may include:	allergic reactions to chemicals, pests or equipment, including latex allergies biological and animal waste bites and stings blood and blood-stained products confined or restricted spaces contaminated clothing, materials or equipment damaged or inappropriate equipment dust and fibres electrical hazards arising from: cables electrical fittings: switches lights untested electrical equipment fatigue fire gas heights inadequate lighting and ventilation infectious and zoonotic diseases, such as: scabies Q fever manual-handling techniques, including awkward and repetitive postures mobile or vehicle hazards around plant and vehicles moving or unguarded parts noise occupational violence and bullying poor personal hygiene practices release of substances with negative environmental impact spills, splashes and sprays unsafe underfoot conditions, such as slippery, uneven and rough surfaces work environment temperature extremes work in unfamiliar isolated or remote environments.
Legislative requirements may include:	Australian standards, quality assurance and certification requirements award and enterprise agreements industry advisory standards and codes, such as: building codes dangerous goods codes relevant commonwealth and state or territory legislation and local government regulations that affect company operation, such as: anti-discrimination and diversity chemical controls chemical registers or manifests consumer protection legislation dangerous goods Acts and regulations declared pest (plant and animal) reporting environmental protection issues equal employment opportunity freedom of information industrial relations motor and commercial vehicle transportation motor licence and endorsement regulations OHS Acts and regulations privacy public health trade practices workplace consultative arrangements.
Environmental requirements may include:	clean up, containment or isolation company policies and guidelines emergency chemical spill control measures hazardous materials handling regulations, by-laws and guidelines of environmental protection agencies and government departments, such as: agriculture emergency services national parks and wildlife.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:	allergic reactions, such as contact dermatitis animal management or control procedures communication devices for remote and isolated locations, such as: mobile phone two-way radio dermatoxicological control and prevention measures emergency procedures for contact with toxic substances, such as: splashes in eye or on skin inhalation ingestion hazard identification and risk assessment mechanisms health surveillance and monitoring, such as regular blood testing hierarchy of hazard control procedures industry advisory standards information provided by national registration authority for chemical approval and state government authorities, such as: agriculture environment protection health primary industry injury and dangerous occurrence reporting national and industry codes of practice OHS control procedures, such as: health and safety plans job plans job safety analyses risk assessments safe operating practices or procedures safe work instructions safe work method statements routes of entry and potential symptoms of exposure to chemicals safe work practices for equipment, PPE and chemical storage, including interpretation of: MSDS hazardous substance information, such as long latency periods safety, induction and refresher training selection and use of PPE and clothing appropriate to hazard up-to-date electrical test and tag compliance use of chemicals according to MSDS use of residual current devices use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals withholding periods and spray drift.
Equipment may include:	brooms bunding materials cameras dishes or bowls drills dusters electrical extension leads elevated work platforms equipment decontamination materials flexible lights flushing agents generators hoses injectors knives ladders magnifying glasses measuring jugs mirrors probes safety harnesses sand and other absorbent materials screwdrivers sharps containers shovels and rakes sound, moisture and movement detectors sounding instruments specimen bottles spray equipment torches trays waste disposal containers.
Personal protective equipment may include:	air-line and self-contained respirators breathing respirators: full-face half-face chemical-impervious gloves chemical-resistant aprons communication equipment contaminated clothing bags cradles drinking fluids dust masks eye protection, such as: safety glasses goggles eyewashes and showers face shields (splash-proof) first aid kits appropriate to tasks and locations hair nets hard hats high-visibility vests or clothing long pants noise protection non-slip safety shoes or boots overalls, coveralls or other chemical protective clothing prodding or probing sticks and rods safety harnesses soap and towels sunscreen tongs torches washable sun hats wet-work protective clothing.
Materials may include:	building components chemicals cleaning products flammable products pesticides registered agricultural and veterinary (AGVET) products physical barriers sealing components.
Manufacturer specifications may include:	emergency response resources equipment operating manuals government publications instructional guides MSDS other resources supplied by manufacturer, such as: laminated cards notices wall posters product labels safety instructions pre-printed on equipment.
Schedule may include:	charts and wall-mounted planning boards electronic or paper-based to-do lists work diary.
Allocated takes into account available staff:	capabilities licences preferences skills.
Training may include:	attendance at formal training sessions demonstrations on-the-job instructions self-paced learning packages structured feedback.

NTISthis.com

Evidence Guide: CPPPMT3019A - Organise and monitor pest management operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPPMT3019A - Organise and monitor pest management operations

Identify work requirements.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _